NHS App Not Working on Android? Here’s How to Fix It

If you’re trying to open the NHS App not working on Android and it just won’t start, you’re not alone. Many people run into this issue, but luckily, it’s usually easy to fix. To get the app working again, let’s take each step one at a time.

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Why the NHS App Might Not Be Working

The app may stop opening for a few reasons:

• Your Android version is too old (it needs Android 8 or above).
• The NHS App isn’t updated.
• Google Chrome or Android WebView is outdated (the app relies on them).
• The cache or stored data is corrupted.
• Your internet connection is weak.

Now, let’s fix it.

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Step 1: Check Your Android Version

The NHS App needs Android 8 (Oreo) or higher.

👉 How to check:

1. Open Settings on your phone.
2. Scroll to About Phone.
3. Look for the Android Version.

If your phone is running Android 7 or below, the app won’t work. In that case, you’ll need to use the NHS website instead.

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Step 2: Update Your Phone

Keeping your phone updated helps apps run properly.

• Go to Settings > System > Software Update.
• If there’s an update available, install it.

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Step 3: Update the NHS App

An old version of the app may be the reason it’s not opening.

• Open the Google Play Store.
• Search for NHS App.
• If you see Update, tap it.

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Step 4: Update Chrome and WebView

The NHS App uses parts of Google Chrome and Android System WebView. If they’re outdated, the app won’t load.

👉 Update them in the Play Store:

• Search for Google Chrome and update it.
• Search Android System WebView and update it.

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Step 5: Restart Your Phone

It sounds too easy, but restarting can clear small glitches.

• Hold the power button.
• Select Restart.
• Try the app again.

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Step 6: Clear Cache and Data

Old files in the app can stop it from opening.

• Go to Settings > Apps > NHS App.
• Tap Storage & Cache.
• Select Clear Cache.
• If needed, also choose Clear Data (you’ll need to log in again).

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Step 7: Reinstall the NHS App

If nothing else works:

• Delete the NHS App.
• Reinstall it from the Google Play Store.

This gives you a clean, fresh version of the app.

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Step 8: Check Your Internet

The NHS App won’t load without a good connection.

• Try switching between Wi-Fi and mobile data.
• Restart your router if Wi-Fi is slow.

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Step 9: Check App Permissions

Sometimes the app doesn’t open because it doesn’t have the right permissions.

• Go to Settings > Apps > NHS App > Permissions.
• Make sure it has access to Storage and Network.

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Step 10: Use the NHS Website

If the app still won’t open, use the NHS website instead.

• Open www.nhs.uk in your browser.
• Log in with your NHS account.

You’ll get access to most services, just like in the app.

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Step 11: Contact NHS Support

Still stuck? Contact the NHS App team.

• Go to the Help section on the NHS website.
• Share your phone model, Android version, and a screenshot of the error.

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People Also Ask (PAA)

Why is the NHS App not working?

Usually because of an outdated Android version, old app files, or missing updates for Chrome and WebView. Poor internet or a corrupted cache can also be the cause.

What Android version is needed for the NHS App?

You need Android 8 (Oreo) or higher. Phones running Android 7 or below can’t use it.

What happened to the NHS App?

The app is still active. If it’s not working, it’s usually a problem with your phone, not the NHS system.

How do I reset the NHS App?

You can reset it by clearing data:

• Go to Settings > Apps > NHS App > Storage > Clear Data.

This will log you out, but your records remain safe.

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Conclusion

Don’t worry if the NHS App on Android won’t open; most of the time, it’s just a small problem. First things first, make sure your Android version is correct, update the app and system, restart your phone, and clear the cache. If that fails, reinstall the app or use the NHS website. Additionally, the NHS support team can assist you directly if nothing else works.

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FAQs

1. Can I use the NHS App on Android 7?
   No, it only works on Android 8 or newer.
2. Will reinstalling delete my medical records?
   No, your records are safe—you’ll just log back in.
3. Can I use NHS services without the app?
   Yes, through the official NHS website.
4. Why does the app crash right after login?
   Often due to corrupted cache or missing WebView updates.
5. Is reinstalling the app safe?
   Yes, reinstalling won’t affect your health data.

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👉 If this guide helped you, don’t forget to leave a review or share it with others who might be facing the same issue.